Turbulence Strikes Singapore Airlines But Service Recovery Saved The Day

Severe Turbulence Strikes Plane During Meal Service, Makes a Huge Mess
A recent Singapore Airlines flight carrying 328 passengers and 28 crew members from Singapore to London was halfway through breakfast service when the plane experienced some unexpected turbulence and the “fasten seat belt” sign was turned on.

A minute later, according to passenger Alan Cross, the captain ordered flight attendants back to their seats, noting that the tone of his voice “was a bit odd.”

Cross quickly learned why: The plane suddenly encountered severe clear-air turbulence, causing it to lose at least a hundred feet of altitude in seconds.

Needless to say, breakfast was on the house.

Cross told ABC News that “everything that wasn’t tied down, including a few people, hit the ceiling,” and the food was everywhere.

Once it became safe to roam around, flight attendants quickly cleaned up the mess, and treated a few minor injuries.

There were no additional incidents during the flight’s remained 10 hours, and, upon arrival, passengers were given individual boxes of chocolate, which Cross felt was “a nice touch.”

[H/T: Consumerist, photos via Alan Cross/Instagram] SingaporeAir@Twitter

Read Full Article with images here – http://gawker.com/severe-turbulence-hits-plane-during-meal-service-makes-511106386

12 casualties in this flight incident – Asiaone

Air Turbulence Creates Chaotic Mealtime Mess – abcnews

Video : Singapore Airlines Extreme Turbulence During Dinner (Flight SQ308 to London)

Imagine food going airborne. Like zero gravity, floating stuff in spaceship, for a few seconds. Such experience I won’t ever get to meet, I hope. Airborne – yes, turbulence – NO. Imagine taking video of all the floating food and drinks. Chance of a lifetime plus natural effects. I think I’ll die of hypertension in the plane.

Back to the incident:
// Meal Served
// Buckle light on
// Moderate to severe (Clear-air) turbulence

Seriously, this is under the “bo pian act”. I won’t have the reaction time to do anything. Pilot and crew also Sian 1/2. But kudos to response of cabin crew – cleaning up and continue to provide efficient service.

This incident serves to remind me:

// To buckle up!

Really, it makes a lot of difference when service crew does the right things. There are 10 more hours in the plane, seated at the same position. No further complains? I figured that the rest of the experience must have been a pleasant journey. At least flight passengers left the plane with boxes of chocolate!

Well done Singapore Airlines.

Something worth reading by TakePart – Buckle Up: Climate Change to Increase Flight Turbulence a Whopping 40 Percent

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